Terms of Service

1. Acceptance of Terms

By accessing or using dukepan.com (the "Site") or engaging PAN STUDIOS, LLC for AI automation services (the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Site or Services.

These Terms apply to all visitors, clients, and users of the Services. For ongoing service engagements, a separate service agreement or statement of work may apply in addition to these Terms.

2. Description of Services

PAN STUDIOS, LLC provides AI automation and implementation services, including but not limited to:

• AI-powered DM automation (Instagram, Facebook, WhatsApp, and other platforms)
• Customer support chatbot design and deployment
• Workflow and process automation
• AI automation training, courses, and community access
• Strategy services related to AI implementation

Service specifications, deliverables, timelines, and pricing are defined in individual proposals or service agreements entered into with each client.

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into contracts to use the Services. If you are using the Services on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

4. Client Responsibilities

You agree to:

• Provide accurate and complete information necessary for us to deliver the Services.
• Ensure you have all necessary rights, licenses, and permissions for any content, accounts, or platforms you ask us to integrate with or automate — including compliance with Meta's Platform Terms, Instagram's Terms of Use, and any other third-party platform policies.
• Use the Services only for lawful purposes and in accordance with applicable laws and regulations.
• Not use the Services to send spam, harass users, spread misinformation, or violate the rights of any person or entity.
• Keep login credentials and API keys provided to you secure and not share them with unauthorized parties.

5. Payment Terms

Fees for Services are as specified in the applicable proposal or service agreement. Unless otherwise agreed:

• Invoices are due within 14 days of the invoice date.
• Late payments may incur a late fee of 1.5% per month (or the maximum permitted by law).
• Fees are non-refundable unless otherwise stated in the service agreement or required by law.
• We reserve the right to suspend or terminate Services for non-payment after reasonable notice.

6. Intellectual Property

6.1 Our Property

All content on this Site — including text, design, graphics, logos, and code — is owned by or licensed to PAN STUDIOS, LLC and protected by applicable intellectual property laws. You may not copy, reproduce, or distribute Site content without prior written permission.

6.2 Deliverables

Upon receipt of full payment, you will own the specific custom deliverables created for you as specified in your service agreement. We retain ownership of any underlying tools, frameworks, templates, and methodologies used to create those deliverables.

6.3 Your Content

You retain ownership of all content, data, and materials you provide to us. You grant us a limited license to use such materials solely for the purpose of delivering the Services.

7. Confidentiality

Each party agrees to keep the other's confidential business information private and not to disclose it to third parties without prior written consent. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

8. Disclaimers

The Services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied. We do not warrant that:

• The Services will be uninterrupted, error-free, or secure.
• AI-generated content will always be accurate, appropriate, or free of errors.
• Results achieved through automation will meet specific business outcomes or revenue targets.

You are solely responsible for reviewing and overseeing AI-generated content before relying on it for business decisions.

9. Limitation of Liability

To the maximum extent permitted by law, PAN STUDIOS, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of revenue, profits, data, or business opportunities, arising from or related to your use of the Services — even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for any claims arising under these Terms shall not exceed the total fees you paid to us in the three months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless PAN STUDIOS, LLC and its affiliates, agents, and service providers from and against any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services, (b) your breach of these Terms, (c) your violation of any third-party rights, or (d) your violation of any applicable law or regulation.

11. Termination

Either party may terminate a service engagement with 30 days' written notice, unless a shorter or longer notice period is specified in the service agreement. We reserve the right to terminate or suspend Services immediately if you violate these Terms or engage in harmful, illegal, or fraudulent activity.

Upon termination, all outstanding fees become immediately due. Provisions of these Terms that by their nature should survive termination (including intellectual property, confidentiality, disclaimers, and limitation of liability) will continue to apply.

12. Third-Party Platforms

Our Services may involve integration with third-party platforms including Meta (Instagram, Facebook, WhatsApp), and others. Your use of those platforms is governed by their respective terms and policies. We are not responsible for changes to third-party platform APIs, policies, or availability that may affect the Services.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts of competent jurisdiction in California.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we'll revise the Effective Date above. For material changes, we will make reasonable efforts to notify clients directly. Continued use of the Services after changes constitutes acceptance of the updated Terms.

15. Contact

For questions about these Terms, contact us at: